Reisler Turizm Otelcilik A.Ş. (“Company”) attaches great importance to the protection and confidentiality of the personal data of its guests, visitors, and real persons receiving services, in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and the relevant legislation.
Personal data are processed in compliance with the principles of lawfulness, fairness, transparency, processing for specific and legitimate purposes, relevance, limitation, and proportionality.
Pursuant to the KVKK, the data controller of your personal data is:
Reisler Turizm Otelcilik A.Ş.
Where required under the KVKK, our Company fulfills its obligations regarding registration with the Data Controllers Registry Information System (VERBİS) in accordance with the applicable legislation.
Within the scope of carrying out accommodation and service activities, fulfilling legal obligations, and ensuring facility security, our Company may process necessary personal data, primarily including identity, contact, reservation, accommodation, financial, security, and digital transaction data.
Special categories of personal data are processed only under the conditions stipulated by legislation and, where necessary, by obtaining explicit consent.
Your personal data are processed for the following purposes:
Execution of accommodation and service processes
Fulfillment of legal notifications and obligations
Execution of payment and invoicing transactions
Ensuring guest satisfaction
Evaluation of requests, suggestions, and complaints
Ensuring the security of the facility, guests, and employees
Information security and access control
Marketing and informational activities are carried out only where explicit consent has been obtained.
Your personal data are processed pursuant to Articles 5 and 6 of the KVKK based on one or more of the following legal grounds:
Explicitly stipulated by law
Necessity for the establishment or performance of a contract
Fulfillment of legal obligations
Legitimate interests of the Company
Existence of your explicit consent
Accommodation facilities are obliged, pursuant to the Identity Notification Law, to verify the identity information of guests and to record the information stipulated by the legislation.
Within this scope, identity verification is carried out by requesting the presentation of an identity document; photocopies of identity documents are neither taken nor stored.
For the purpose of ensuring facility security, camera systems may be used in common areas; within the scope of information security, digital access and usage logs may be kept.
These records are processed solely for security and legal obligations and are not used for routine personnel monitoring or performance evaluation.
Your personal data may be transferred, provided that such transfer is in compliance with the legislation and limited to the purposes of processing, to:
Authorized public institutions and organizations
Business partners providing legal, financial, and technical services
Information technology service providers
Some services may be provided through third-party systems or global platforms; in such cases, the data protection policies of the relevant service providers may apply.
In cases where the transfer of your personal data abroad is required, such transfers are carried out in compliance with the KVKK and relevant legislation, by taking the necessary legal and technical security measures.
Cookies may be used on our website to enhance user experience and ensure technical functionality.
Detailed information regarding the use of cookies is provided under a separate Cookie Policy.
Pursuant to Article 11 of the KVKK, data subjects have the rights specified in the law, including the right to request information regarding their personal data, as well as the rights to correction, deletion, and objection.
You may submit your requests within the scope of the KVKK in writing or electronically:
Data Controller: Reisler Turizm Otelcilik A.Ş.
Contact Unit: Information Technologies Department
E-mail: info@wyndhamgrandkalamis.com
Address: Fener Kalamış Cad. No:38 Kadıköy / Istanbul
This policy may be updated in line with legislative and operational requirements. The current version is published on our website.
